To our clients,
First, we hope this finds you and your family well.
We are writing to thank you for your patience and understanding as we continue to manage the situation with COVID-19. As you may be aware, in response to the pandemic, we have adopted new office procedures designed to keep everyone safe as we provide medical services to your pets. These procedures are based upon recommendations from the New Jersey Veterinary Medical Association and the NJ Division of Consumer Affairs.
Unfortunately, with our new procedures, you may have to spend more time waiting in your vehicle (the new waiting room!) and it takes a little longer to serve each patient, which may also cause some delay. Please know that we are doing our best to minimize the disruption to you and your pets, and very much appreciate your support in this effort.
With this in mind, we’ve been working on the following two initiatives, which should also help:
- We have created a new pre-check-in form, which is mobile friendly. We hope you’ll take advantage of this tool, as it is designed to make this part of the process smoother.
- We are expanding our phone system to accommodate the extra demand on our phone lines. In the meantime, you may experience a longer hold time when you call the practice. Please be patient, as our CSR staff are working hard to make sure every client receives excellent service. If you hear a busy signal, please continue trying to call the practice, where a member of our team will be happy to assist you.
As always, we love helping your pets and are extremely grateful for your business.
The team at Ocean View Veterinary Hospital